Job Description


Job Overview

  • Job ID:

    J54804

  • Job Title:

    Application Support Lead

  • Location:

    Cincinnati, OH

  • Duration:

    8 Months + Extension

  • Domain Exposure:

    Material

  • Client:

    To Be Discussed Later

  • Employment Type:

    W-2, 1099, C2C

  • Work Authorization:

    US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Job Title: Application Support Lead
Location: Cincinnati, OH
Duration: 8 Months + Extension
Bill Rate: $78/hour
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD


Job Description

Primary Skills:

  • Application Support. Java or Groovy, React, Dynatrace, Grafana, ServiceNow.
  • Strong proficiency in Java and Groovy.
  • Frontend development experience with Vue or React.
  • UC4 Automic job scheduling orchestration.
  • Dynatrace Humio log analysis and Grafana dashboards.
  • ServiceNow ticketing tracking, reporting and SLA management.
  • Experience troubleshooting across application integration and database layers
  • Monitoring telemetry and proactive ing implementation.


Key Responsibilities:

  • Establish and manage ServiceNow first intake triage, categorisation, routing and escalation processes.
  • Own end-to-end incident and problem management across L1 L2 and L3 support models.
  • Lead troubleshooting using log monitoring tools and database analysis to identify root causes.
  • Define and track SLA metrics including Response Time, Resolution Time, MTTA and MTTR.
  • Build and maintain operational runbooks, knowledge articles, and support procedures.
  • Publish weekly operational reports and monthly leadership scorecards.
  • Drive continuous improvement through RCA, incident trend analysis, and proactive monitoring.
  • Direct offshore teams to review analysis quality and ensure adherence to support processes.
  • Support UW Automation applications including Submission Intake, Renewal Solicitation, CAR Document Extraction, Summarisation Automation Dashboard, IPA Reporting, and related integrations.
  • Demonstrate experience managing enterprise application support environments and stakeholder communications.

Apply Now
Equal Opportunity Employer

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.