Job ID:
J54586
Job Title:
Salesforce Cloud Solutions Architect
Location:
Needham, MA
Duration:
10 Months + Extension
Domain Exposure:
Insurance
Client:
To Be Discussed Later
Employment Type:
W-2, 1099, C2C
Work Authorization:
US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other
Job Title: Salesforce Cloud Solutions Architect
Location: Needham, MA
Duration: 10 Months + Extension
Bill Rate: $72/hour
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD
JOB DESCRIPTION:
We are looking for an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud, driving global customer care operations across North America and EMEA.
The ideal candidate will have strong hands-on technical expertise, enterprise architecture experience, and proven leadership skills in designing and scaling Salesforce Service Cloud solutions.
Key Skills & Requirements:
- Strong expertise in Salesforce Service Cloud Architecture.
- Hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flow.
- Deep knowledge of Case Management, Omni-Channel Routing, Email-to-Case, Entitlements & Milestones.
- Experience with Experience Cloud and Digital Engagement (In-App/Web Messaging).
- Strong integration experience with REST APIs, Platform Events, Queueable, Batch Apex, and Change Data Capture.
- Experience with Oracle Integration Cloud (OIC) or equivalent middleware.
- Strong understanding of Salesforce Security Model, Governor Limits, and Large Data Volumes.
- Experience with Salesforce DevOps, CI/CD, Copado, and Release Management.
- Experience leading technical teams, mentoring engineers, and managing SI/contractor delivery.
- Knowledge of Agentforce, Einstein Trust Layer, and AI-assisted development tools is a plus.
Preferred Qualifications:
- Salesforce Service Cloud Consultant Certification.
- Salesforce Platform Developer II or Architect Certifications.
- Experience with multi-region/multi-country Salesforce implementations.
- Experience integrating CCaaS/Telephony platforms with Salesforce Service Cloud.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.