Responsibilities 

• Work with business teams to understand their processes and translate their needs into actionable salesforce requirements for configuration/development.
• Involved in all aspects of the Project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing and post-production solution and user support.
• Maintains and provides enhancements to the existing Salesforce solutions. • Develop and create customized reports and dashboards. • Manages user testing to include developing test plans, creating user test cases. • Create and maintain documentation on processes, policies, configuration, and user guides. • Familiar with Salesforce.com best practices related to release management and deploying changes through the various sandboxes to production.
• Mentors and trains State Development resources.

Detailed Day-To-Day Job Duties to be performed:

• Design, Develop, Test, Document and Deploy high quality business solutions on the Force.com platform.
• Maintain, enhance, and create workflows, Flows and other functions and configurations within the Salesforce.com environment.
• Develops and Manages Communities
• Proactively seek out and identify needed system changes.
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation. 
• Develops and creates advanced-level customized reports, dashboards and respond to ad hoc reporting requests as needed. 
• Handles and implements third-party integrations and trouble-shoots any issues with applications as they arise. 
• Works with leadership and stakeholders, determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies, and enhance the customer experience. 
• Creates project documentation, including user interface guides, training documentation or other functional specific documents and change requests. 
• Thoroughly unit test development deliverables and participates in business user acceptance testing 
• Validates test cases and results against requirements. • Develops complex, macro driven reports to summarize system information for Senior Management.
• Salesforce report-building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase.
• Assist with migration from older systems/processes into Salesforce.com.
• Import data as appropriate using Salesforce tools like Data Loader • Log, troubleshoot and resolve system problems. 
• Monitor and manage exception logs for back-end system integration with SFDC.
• Perform other duties as assigned.
• DESIRED Skill Sets:
• Demonstrate effective leadership, analytical and problem-solving skills
• Required excellent written and oral communication skills with technical and business teams.
• Ability to work independently, as well as part of a team
• Stay abreast of current technologies in area of IT assigned
• Establish facts and draw valid conclusions
• Recognize patterns and opportunities for improvement throughout the entire organization
• Ability to discern critical from minor problems and innovate new solutions