Primary point of contact for ALL Change Management and Change Control policy/process/procedures.
Experience with key management reporting of IT Service Management (ITSM) Processes and Individual KPI's and Metrics.
Running and optimizing the Change Advisory Board (CAB).
E xperience on Assessment of Change Proposals RFC.
Track and report on production change issues and perform Root Cause Analysis (RCA).
Creates thorough and accurate documentation for ITIL/ITSM change management processes
Subject matter expertise related to Service Now processes including; Incident, Problem, Change, Service Request, Configuration, Knowledge, and Service Level Management
Knowledge of ITSM change management principles, methodologies and tools
Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the ITSM practice portfolio, capabilities, expertise and best practices.
Communicate, liaise & conduct organizational change management with various departments and levels in the organization to facilitate implementation of new or improved process changes verbally and/or through written documentation
Assess the change management impact up/down stream throughout IT production systems.
Build Trust and Establish Thought Leadership through Publication Activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.
Additional Skills and Qualifications:
Ability to clearly articulate IT messages to a variety of audiences with a holistic approach
Ability to influence others and move toward a common vision or goal
Ability to establish and maintain strong relationship
Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere
Must be a team player and able to work collaboratively with and through others
Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Acute business acumen and understanding of organizational issues and challenges
Familiarity with project management approaches, tools and phases of the project lifecycle is desired.
Experience with large-scale IT organizational change management efforts
Exceptional communication skills, both written and verbal
ITIL V2 or V3 Foundations Practitioner or Service Manager Certification preferred.
DATA SCIENCE TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. DATA SCIENCE TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will DATA SCIENCE TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract